ASRS CALLBACK includes excerpts from ASRS incident reports with supporting commentary. In addition, CALLBACK may contain summaries of ASRS research studies and related aviation safety information. CALLBACK is one of the ASRS's most effective tools for improving the quality of human performance in the National Aviation System (NAS) at the grass roots level.

Thursday, July 9, 2009

CALLBACK Issue 354

From NASA's Aviation Safety Reporting System

Issue 354

June 2009

Communication Factors in ASRS Reporting

In the words of a contemporary author, "Communication works for those who work at it." This principle is evident in ASRS communications-related reports when pilots and controllers resolve to learn from their errors, and employ strategies to prevent future communications incidents.

This month we take a closer look at three factors in aviation that can contribute to communications misunderstandings and result in hazardous events. These are:

- The Anticipation Factor
- The Language Factor
- The Call Sign Factor

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